Amends made following 'no pedicures over 250 lbs.' sign

Updated: Sep. 4, 2018 at 6:10 PM EDT
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CONWAY, SC (WMBF) – A sign at a local nail salon has been taken down and will be reworded after a woman says she's upset and embarrassed after being shown a policy that says people over 250 pounds are unable to get pedicures.

Amanda Wolfenbarger said she went to a salon in Conway called Nail Spa. When she sat down to get her pedicure, she says a man set her up to soak her feet for ten minutes and then asked her how much she weighed.

When she responded, he showed her the business policy that hangs on the wall that states "We are not accepting any person over 250 lb for pedicure service, sorry!"

"It was embarrassing, you get that little knot in your stomach and your heart drops a little bit," said Wolfenbarger who went on to say it's not about the policy itself, but the way it was handled.

Salon owner Tina Bui said the chairs they have in the salon can only hold a certain amount of weight and the business policy is in place for customer safety.

Crystal Smith, a Nail Spa customer, said the person who actually made the sign in the first place did it carelessly.

"It was inappropriate the way it had been placed on there," Smith said. "It was actually in a rude manner."

Smith will be redoing the signs and said she will make sure they're worded carefully when describing the business's policy.

Bui said she's sorry for the way the situation played out and that she cares genuinely about her customers and wants to do anything she can to make them happy.

"But something I can do, I'm really happy to do," said Bui.

Bui apologized to Wolfenbarger and said she hopes she'll come back to the spa so she can make it right.

The two women made amends in the parking lot of the nail salon on Tuesday, but Wolfenbarger said she's not sure if she's ready to go back just yet.

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