Business closes doors, aggravates customers

Published: Jan. 29, 2012 at 11:26 PM EST|Updated: Jan. 30, 2012 at 12:30 AM EST
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NORTH MYRTLE BEACH, SC (WMBF) Customers of one North Myrtle Beach computer store say their feelings of dissatisfaction with the jobs they paid for turned to shock when they learned the business had shut their doors before their issues could be resolved.

"He said it would take two hours and he quoted me one hundred and forty dollars," said Delcinia Currence, who took her laptop to Computers Direct in North Myrtle Beach to have a virus removed. She said it didn't take the store two hours, but rather seven days to return her computer.

"He had removed the virus," Currence said. "But everything was gone. I couldn't believe it. He had wiped off all of my files."

Another customer said she was contacted by the shop to pick up her computer because they were closing their doors. She claims she paid for their services, but nothing was fixed on her computer.

"I had to pay them," said Tanieka Gause. "He said they did a virus removal, but he didn't do anything to my computer."

Kathy Graham of the Better Business Bureau of Coastal Carolina said this isn't the first time Computers Direct has had a complaint filed against them. On the BBB website, Computers Direct garners an "F" rating, and lists nineteen unanswered complaints against the business.

Graham said consumers need to do legwork before taking high-ticket items like computers to a business, and the BBB website lists ratings for dozens of Grand Strand area businesses.

WMBF News attempted to contact Computers Direct, but the storefront was closed and the phone number had been disconnected.

Copyright 2012 WMBF News. All rights reserved.