"Thank you for bringing this issue to our attention and giving us the chance to address and reinforce proper procedures with our store management staff. We appreciate the courtesy you have extended to us by sharing the results of your investigation.
"Food safety is very important to Kroger and we want to sell only the freshest and best quality products to our customers. What you have found violates our policies and procedural training and we are sorry this happened.
"We have a long-standing policy which adheres to the Food Code and emphasizes good food safety practices. These policies and procedures are incorporated into the training practices that our store management and associates undergo.
"We are taking steps to ensure this does not happen again which will include increasing our communication to store managers and others about our customer return policies.
"Again, we want to provide only the best and freshest products to our customers and, with your findings, we will enforce training and policy procedures, which will allow us to continue to do so."