Complete Statement | BI-LO

"BI-LO policy clearly states that all fresh/perishable products returned to our stores should be destroyed. In fact, all fresh/perishable returns that may occur due to diminished quality are to be double money back refunds for our customers. These returned products are, of course, not to be returned to store shelves.

"As we strive to enhance our commitment to freshness and quality and live up to our policy, we appreciate your bringing this matter to our attention; it is being addressed immediately."

Bill Head
BI-LO's Vice President of Meat and Seafood

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