AT&T waives overage charges for areas impacted by Hurricane Matt - WMBFNews.com, Myrtle Beach/Florence SC, Weather

AT&T waives overage charges for areas impacted by Hurricane Matthew

(Source: AT&T's Facebook page) (Source: AT&T's Facebook page)

MYRTLE BEACH, SC (WMBF) – AT&T is waiving data overage charges for their customers, who were affected by the severe storm, according to AT&T’s website.

The telecommunications company is waiving the data coverage charges because they know customers are trying to stay connected to loved ones and using their phone more, the website states.

Talk, text, and data usage from October 6 to the 11 will not result in overage charges for post-paid customers, according to the website.

AT&T will also extend the payment date for AT&T GoPhone customers. The payment date for voice and text service will extend from Oct. 7 through Oct. 11.

AT&T offers tips for customers:

  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. Nearly all of AT&T wireless devices are text capable. Depending on your text or data plan, additional charges may apply.
  • Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. This may congest the network, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then try the call again. This allows your original call data to clear the network before you try again.
  • Keep non-emergency calls to a minimum. Limit your calls to the most important ones. Chances are many people will try to calls to loved ones, friends and business associates.

The listed counties will have overage charges waived:

BEAUFORT

BERKELEY

CHARLESTON

CLARENDON

COLLETON

DILLON

DORCHESTER

FLORENCE

GEORGETOWN

HAMPTON

HORRY

JASPER

MARION

ORANGEBURG

WILLIAMSBURG

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