Florence County looking to hire consultant to combat problems in central dispatch

Florence County looking to hire consultant to combat problems in central dispatch

FLORENCE, SC (WMBF) - Local leaders said there is an extreme morale issue in a department you depend on.

Right now, Florence County is looking to hire a consultant so council can evaluate any issues that may be happening within the 911 dispatch center.

Florence County Council said that dispatchers say they're having to deal with more stress on job which is contributing to lower morale.

The county has a bid out looking for a consultant to look at the 911 center from top to bottom.

On that bid, listed on florenceco.org, it lists several items the county would like the consultant to dig into.

Click this link for a look at the complete bid:


Council said the safety of the people of Florence County is not at risk, but there are some issues that need to be addressed.

"We talked to dispatchers over the last few months and we realize there is an extreme morale issue in that department. Some of that is low pay. They haven't gotten a pay raise in over 15 years. The other part is the stress put on the dispatchers as they are answering calls and putting those calls out to emergency first responders."

Last Thursday, we told you that those dispatchers did get a pretty good bump in pay.

Councilman Springs said in order to ensure peak effectiveness within the department the county is bringing that consultant on-board.

"They're still doing a wonderful job. Our dispatch center is recognized annually at our South Carolina awards.  They have gotten awards for being some of the best trainers in the business. We recognize that we are over working them and we don't want to put them in a situation where there level of service deteriorates," springs said.

The hope is that consultant will be hired and a report sent back to council by the end of the year.

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