Government issues warning on Samsung Note 7: "Stop using and pow - WMBFNews.com, Myrtle Beach/Florence SC, Weather

Government issues warning on Samsung Note 7: "Stop using and power down"

A recall has been issued on the Samsung Galaxy Note 7 because of issues with it catching fire. (Source: WMBF News) A recall has been issued on the Samsung Galaxy Note 7 because of issues with it catching fire. (Source: WMBF News)

MYRTLE BEACH, SC (WMBF) - The U.S. Consumer Product Safety Commission is now urging customers to turn off their Samsung Galaxy Note 7 phones after dozens of users reported the device caught fire while charging.

Tim Brady at Stay Mobile in Surfside Beach repairs phones and electronic devices for a living. He said while he has come across exploding phones before, he's never seen anything with this large a scale.

"We keep up with the forums pretty readily," Brady said. "So we started hearing issues a couple of weeks after it was released, that it was exploding and that the battery life wasn't as it should have been." 

Brady said multiple customers have brought in Samsung Note 7s since its release back in August, although none of them caught fire.

However, after Samsung issued its Sept. 2 recall, he said they could no longer accept customers with those phones.

"We don't want to work on it because of issues like that. So we refer them directly to Samsung to get that taken care of," Brady said.

Wesley Hartzog is a local EMT who said he left his Note 7 on the charger before leaving his home. When he returned, his garage was on fire.

That happened earlier this month, just two days after Samsung issued a recall of the phone. Back then, there were only 35 reported instances; now, there are 92.

The U.S. Consumer Product Safety Commission is urging customers to immediately stop using the device and power down.

"Because this product causes such a serious fire hazard, I am urging all consumers - all consumers - to take advantage of this recall right away." said Elliot Kaye with CPSC.

Investigators were at Hartzog's home on Friday to try and determine if the phone was actually to blame. Brady said with the iPhone 7 also being released on Friday, if Apple is smart, they will take advantage.

"I think it definitely affects Apple," he said. "Their conversion rate on users is definitely going to go up. People are returning the Notes and they may just want to switch to Apple because there aren't as many problems as Samsung right now."

According to CNN, Samsung has lost more than $25 billion in market value since the recall back on Sept. 2, leaving investors wondering how long the fallout will last.

Copyright WMBF News 2016. All rights reserved.

  • Local NewsLocalMore>>

  • breaking

    HCPD searching for missing woman last seen Saturday morning near Highway 134

    HCPD searching for missing woman last seen Saturday morning near Highway 134

    Saturday, November 18 2017 3:54 PM EST2017-11-18 20:54:27 GMT
    (Source: HCPD Twitter)(Source: HCPD Twitter)

    The Horry County Police Department is searching for Donna Lynn Smart. Smart was last seen Saturday morning around 11:00 a.m. wearing light colored clothes possibly sweatpants and a sweatshirt. She is described as 5’2”, 125 pounds. If you have any information, please call HCPD at (843)248-1520. 

    More >>

    The Horry County Police Department is searching for Donna Lynn Smart. Smart was last seen Saturday morning around 11:00 a.m. wearing light colored clothes possibly sweatpants and a sweatshirt. She is described as 5’2”, 125 pounds. If you have any information, please call HCPD at (843)248-1520. 

    More >>
  • Myrtle Beach business license revenue up 13.5 percent from 2016

    Myrtle Beach business license revenue up 13.5 percent from 2016

    Saturday, November 18 2017 2:59 PM EST2017-11-18 19:59:03 GMT
    (Source: WMBF)(Source: WMBF)

    According to the city’s spokesperson, Myrtle Beach business license revenues are up 13.5% from 2016. This is the highest year-to-year growth rate in the last 10 years. Business license revenues totaled $25,121,701 in 2017, compared to $22,133,249 in 2016.  

    More >>

    According to the city’s spokesperson, Myrtle Beach business license revenues are up 13.5% from 2016. This is the highest year-to-year growth rate in the last 10 years. Business license revenues totaled $25,121,701 in 2017, compared to $22,133,249 in 2016.  

    More >>
  • Purse snatching suspect arrested over three years later

    Purse snatching suspect arrested over three years later

    Saturday, November 18 2017 2:26 PM EST2017-11-18 19:26:32 GMT
    (Source: MBPD)(Source: MBPD)

    A man has been arrested by the Myrtle Beach Police Department for purse snatching over three years after it happened. According to an incident report, on October 13, 2014, Derek Antonio Bellamy entered an apartment on Spivey Avenue around 1:00 a.m. 

    More >>

    A man has been arrested by the Myrtle Beach Police Department for purse snatching over three years after it happened. According to an incident report, on October 13, 2014, Derek Antonio Bellamy entered an apartment on Spivey Avenue around 1:00 a.m. 

    More >>
Powered by Frankly