Samsung to start exchange program for Galaxy Note 7

Samsung to start exchange program for Galaxy Note 7

RIDGEFIELD PARK, NJ (WMBF) – Samsung Electronics announced on Friday it is working with the U.S. Consumer Product Safety Commission on a voluntary corrective action plan to expedite a nationwide recall of the Galaxy Note 7 following some of their batteries exploding or catching fire.

According to a press release, customers who have the Galaxy Note 7 can replace them with a new device, pending CPSC approval. Another option is to exchange the Note 7 for a Galaxy S7 or Galaxy S7 Edge.

Select carrier and retail outlets will also provide customers, who prefer a replacement Note7, with a Samsung loaner phone to use until new Note7s are available, the release stated.

Additionally, participants in the US exchange program will receive a $25 gift card or bill credit from select carrier or retail outlets.

"Our collaboration with the CPSC, carrier partners, and via our own communication channels is aimed at ensuring all Note7 users are aware of the issue and understand their options," said Tim Baxter, president of Samsung Electronics America.

Galaxy Note 7 owners can contact or visit the retail outlet where they purchased their device or call (800) SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.

An Horry County man believes his Samsung Galaxy Note 7 was what caused his garage to catch fire last weekend.

Horry County Fire Rescue investigators said the fire originated near a wall outlet where the man's Galaxy Note 7 was charging.

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