HCPD warns of Duke Energy phone scam - WMBFNews.com, Myrtle Beach/Florence SC, Weather

HCPD warns of Duke Energy phone scam

The Horry County Police Department issued a scam warning Friday to Duke Energy customers. (Source: NMB Department of Public Safety) The Horry County Police Department issued a scam warning Friday to Duke Energy customers. (Source: NMB Department of Public Safety)

HORRY COUNTY, SC (WMBF) - The Horry County Police Department issued a scam warning Friday to Duke Energy customers.

According to a news release, thieves pretending to represent the company have targeted and scammed customers.

The calls come from someone claiming to be a Duke Energy representative who says the customer’s electricity will be disconnected unless the customer makes an immediate payment. Scammers have become sophisticated, duplicating voicemail and using caller-ID spoofing.

HCPD advises you to hang up immediately if any of the following things happen:

  • The thief becomes angry and tells the customer his or her account is past due and service will be disconnected if a large payment isn’t made – usually within less than an hour.
    • Customers with delinquent accounts will receive an advance disconnection notification with the regular monthly bill – never a single notification one hour before disconnection.
  • The thief instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to Duke Energy.
    • Duke Energy, or any legitimate business, will never ask or require a customer to purchase a prepaid debit card to avoid disconnection.
    • Legitimate companies allow customers to make payments online, by phone, automatic bank draft, mail or in person.
  • The scammer asks the customer for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.
  • If you feel you are being scammed, call the police, then Duke Energy, using the number on your bill.

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