HTC ready to respond to network outages due to flooding issues - WMBFNews.com, Myrtle Beach/Florence SC, Weather

HTC ready to respond to network outages due to flooding issues

Source: HTC Source: HTC

The following is a news release from HTC:

Now that we are seeing the impacts of flash flooding and heavy rainfall conditions in our area, HTC is prepared and ready to respond should outages occur. 

HTC Emergency Operations Center Monitoring the Network

The HTC Emergency Operations Center is fully operational and consistently monitoring the network for any alarms.  HTC has not experienced any major outages and so far minor issues are being resolved. 

Wireless Network Issues

According to Ann Elsas, Media Relations Manager with AT&T, due to heavy rains fueled by Hurricane Joaquin, some customers in South Carolina may be experiencing issues with their wireless services.  AT&T technicians have been preparing for these rain-related issues and are working to restore service as quickly and safely as possible.

Flooding and High Water Conditions May Cause Outages

Please note that if flooding becomes more severe, HTC may experience some service issues with equipment underwater especially in the areas around the Waccamaw River.  HTC crews are on standby and should outages occur, assessments will be made, and crews will be assigned for repairs and maintenance.

Installations Rescheduled

Installation appointments for Monday, October 5 will be rescheduled. 

HTC sincerely appreciates the patience and understanding of members as we work to restore any services that have been interrupted by the recent flooding.  Should you experience interruption in services, you can rest assured that HTC resources are focused on restoring services as quickly and efficiently as possible.  Members should report any outages by calling HTC Repair at 843-365-2186, toll free from any HTC exchange at 611, or completing a form online at http://www.htcinc.net/customer-care/htc-repair/.  We apologize for any inconvenience this may cause. 

HTC Severe Weather Facts

  • HTC is prepared and ready to respond should outages occur.
  • Prior to any storm, HTC makes preparations for weather-related conditions by testing and fueling standby generators. 
  • HTC personnel view the storm as it moves into our service area and monitors the emergency operations center for any alarms. 
  • HTC crews are always on standby and should outages occur, assessments are made, and crews are assigned for repairs and maintenance.

Impact of Power on Telecommunications Services

Sometimes, the loss of electrical power can result in the interruption of voice, video and data services. 

Many may wonder why these wide spread electrical outages also cause outages to communications services. 

All communications networks, whether they utilize copper, fiber, or wireless infrastructure, require electronic equipment to allow voice and data transmission and, this electronic equipment requires power. 

Generators as Power Source

HTC utilizes generators as an alternative power source to maintain service for as long as possible. 

If you experience problems with cable television service and have power, it is possible that the equipment serving the area may still be without power.  As soon as the primary power source is returned to HTC equipment, service will once again be fully active.

Safety of Employees

The objective is to restore service to the largest number of customers in the shortest possible time.  However, safe travel is the primary concern. 

The intent is to restore services as uniformly, and as safely as possible. 

HTC works with other utility companies in Horry and Georgetown Counties to restore service.  Customers should report any outages by calling HTC Repair at 843-365-2186 or completing a form online at http://www.htcinc.net/customer-care/htc-repair/

HTC Safety Tips during Severe Weather

Keep the lines open-HTC strongly encourages subscribers to limit phone use during winter storms.  Keep non-emergency calls to a minimum and limit your calls to the most important ones.  Too many callers can jam telephone lines and overwhelm tower capacities.  Also, refrain from calling 911 unless it is an actual emergency.  Stay tuned to local radio and TV broadcasts for weather updates. 

Do not rely on cordless home phones-Cordless home phones rely on your home’s electricity.  During power outages, cordless phones are inoperable.  Consider a traditional wall mounted phone since they are line-powered by the HTC network.  Traditional phones may work when cordless phones do not.

Program emergency numbers-Emergency contact numbers should be entered into your home and mobile phones, including the police department, fire station and hospital, as well as family members.  And, don’t forget to program in 911 so you don’t have to think about it during and after an emergency.  

Power outages can be a problem – Traditional telephone service is not affected by power outages, but VOIP relies on a modem plugged into the electrical grid.  No electricity, no phone.  Purchase battery backups for VOIP equipment so that when the power goes out, they’ll provide temporary power.  Consider maintaining one traditional telephone line so power outages won’t disrupt your ability to receive calls.

Notifying Repair-If your service is interrupted, call 843-365-2186 or complete a form online at http://www.htcinc.net/customer-care/htc-repair/ to request repair service.  Keep in mind that the loss of electrical power can sometimes result in the interruption of telephone, cable television, and internet services.  HTC utilizes generators as an alternative power source to maintain service as long as possible.  As soon as the primary power supply is returned to our equipment, your service will once again be fully active. 

Keep wireless batteries charged-Have an alternate plan to recharge your battery in case of power outages (i.e. charging via your car charger, extra cell phone batteries, to give you an hour of talk time without needing to be charged). 

Try text messaging-Most wireless phones are text-messaging capable, and many times during an emergency, text messaging will go through quicker than voice calls.  And more importantly, text messaging helps free up the phone lines for emergency officials. 

For more information, visit http://www.htcinc.net/severe-weather/ or contact Nicole Hyman, HTC Senior Marketing Coordinator at 843-369-8498.  

Powered by Frankly