Patients out hundreds of dollars after dental office closes with -, Myrtle Beach/Florence SC, Weather

Patients out hundreds of dollars after dental office closes without warning

Sparkle Dental Clinic (Source: WMBF News) Sparkle Dental Clinic (Source: WMBF News)

MYRTLE BEACH, SC (WMBF) - Patients showed up to their appointments at the Sparkle Dental Center to find its doors locked. Some patients previously paid hundreds for treatments. 

Patient after patient approached the doors of the Sparkle Dental Center Wednesday, only to realize they were locked, and now they want answers, especially those who have already opened up their wallets to the office. 

"You don't just close a business, I mean that waiting room was always full of people," Dawn Pellar said. 

Some patients of the Sparkle Dental Center started to realize something was off when they kept getting calls to reschedule.

"Then they called me about a week later, and said well July the 3rd is going to be a holiday, so we need to reschedule, and it was today at 11 o'clock," James Godhard said as he got out of the car for his appointment. 

Since the lock-out, Kathy Graham, the President and CEO of Better Business Bureau for the Coastal Carolinas, says their phone has been ringing off the hook with people calling for help. 

"They paid for work to be done today, and the doors are locked and there is no one here," Graham said.

Now patients are left wondering if they will ever see their money again, especially since their records are somewhere inside the dentist's office.

"So, I don't know if my insurance will help pay, re-pay for the same tooth, I doubt it," Pellar said.

"We're talking 500 to 1,000 dollars a pop for these people, so it's a lot of money these people are going to be out until somebody makes it right and hopefully that will happen," Graham said.

Attorney Tom Winslow says his client, Dr. Beck, who has been associated with Sparkle, is currently doing everything he can for his patients out of another office in Georgetown.

Dawn Pellar says Dr. Beck has been a great and professional dentist to her for three years.

"I don't know what's happened - he's caught up into this situation, but he's trying to make it right, at least with us he is," Pellar said.

With the two complaints they did have on file, Graham says the business was rated a "D+" on their website.

"It's always your best bet to check before, this business has had a D rating for over a year," Graham said.
Graham urges anyone with similar complaints or information to contact the Better Business Bureau immediately as they've now launched an investigation on the business. 

After this story was published, the center's office manager, C. J. Banks, reached out us and said that originally the office was temporarily closed, and now they are working to finish up about 34 cases, and not accepting any new patients.

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