New 911 system geared to improve reaction, response

New 911 system geared to improve reaction, response

HORRY COUNTY, SC (WMBF) - New technology is being used by Horry County dispatchers to react and respond in the case of an emergency.

The system upgrade is geared to improve response times, efficiently allocate resources and better inform first responders.

"There is a lot more functionality, more features, more information that can be gathered and placed in there and searched in a better manner so that we can assist our responders in being safer when they arrive on scene," said Toni Bessent, 911 Director for Horry County. "Opportunity to enter more data, to get more data out," she added.

The program officially went live two weeks ago; it's called PremierOne CAD, or community-aided information system.

The last time the system was updated was almost 10 years ago.

The call center dispatches every emergency ambulance in the county and 11 of the public safety agencies in Horry County, except Myrtle Beach Police and Fire, NMB Police and Fire and Surfside Police. The emergency departments, include: Loris Police, Loris Fire, Aynor, Conway, Briarcliffe, Atlantic Beach, Surfside Fire, Horry County Police, Horry County Fire, Horry County Sheriff's Office.

This is how the program works:

When you call 911, dispatchers put data in and based on the information you share.

Based on the exact location and the incident type that is described by the caller, the dispatcher can figure out the recommended response for that incident.

For example, a person with a broken arm will get a different response than a multi-vehicle accident.

The system helps decide who and how many first responders to send so an appropriate response happens every time.

The update allows for dispatchers to input better location information within CAD and being able to search what you have put in there in an easier fashion.

The director of the 911 center said staying on top of the latest technology is crucial and having those extra seconds and information could impact your life.

"It won't make an ambulance go any faster but we can provide the information in a timely fashion and give them better information so that they can react more efficiently to what they're gonna do when they arrive on scene," Bessent said.

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