Delivery delay disappoints many UPS and Fed Ex customers

MYRTLE BEACH, SC (WMBF) - Your holiday gifts may be signed and sealed, but many have not yet been delivered.  UPS and Fed Ex say they're catching up on delayed deliveries, a day after Christmas.

UPS says they've brought in more workers to try to make up for the delay of gifts that didn't make it under the Christmas tree in time.

Some blame it on weather, while others say it was the sheer volume of deliveries. UPS says these problems add up to the delays that began the two days before Christmas, backing-up in the company hub in Louisville.

UPS store managers, like Kinsley Foltz, say that it comes down to the number of people that waited until the last minute.

"We did get started a little bit later as far as shipping goes, so I think we lost a week because Thanksgiving was so late and everyone kind of came right in that last week- those last 5 days before Christmas, and I just think it was not expected to be that much, that late," said Foltz, manager of the UPS store in Myrtle Beach.

A local Fed Ex store declined to comment but FedEx Spokesperson Adrian Pomi says, "Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents."

A local spokesperson for the U.S. Postal Service told me as far as their deliveries go- everything made it to it's destination on time.

UPS and Fed Ex have not confirmed the amount of delayed packages but say it was a small share of shipments.  They expect to have all deliveries put in place by Friday.

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