A Google Maps Street View image of the hotel where the incident allegedly occurred.
MYRTLE BEACH, SC (WMBF) – A family vacationing in Myrtle Beach claims that suspects posing as hotel guests were able to get a key from the front desk, get into their room, and steal their stuff.
With the beach right across the street, employees at the Wave Rider Resort say every day, at least one person asks for an extra key to their room, claiming to have left it inside while soaking up the sun.
But after this alleged burglary, the hotel is cracking down, and changing their policy so no one can get access to the rooms without proper identification.
In surveillance video from the hotel from Friday, September 6, a woman talking to the front desk manager at the Wave Rider told the front desk clerk she had been locked out of her room. He says he couldn't help her, but she continued pleading with him, and the property manager says she got her way by pulling the manager's heart strings.
"I had no reason to believe there was anything fishy, she even stood in line with 3 cameras pointing at her, and those cameras also caught her using the key to enter a room that wasn't hers," said Greg Williams, Wave Rider property manager.
"When we reviewed surveillance tapes, we also saw a lot of other footage with other people in it, put two and two together, and figured out what they were doing," said Josh Andrews with Wave Rider maintenance.
One of the victims staying in the room claims the suspect stole hundreds of dollars and a handgun. The hotel believes a man was working with her, perhaps acting as a lookout.
After hearing of similar cases at other hotels, employees decided to hit the streets, looking for those responsible.
"I took a picture of him off of the surveillance cameras to my phone and just went around, showing their faces, and people began to recognize them," Andrews said.
Two days into his search, Andrews says he "got a good lead, got a good tip, and we winded up catching them." He says he caught the two suspects just down the street from the hotel – drinking in an alleyway behind a beach store.
The hotel says police didn't have enough evidence to hold them. They hope by giving extra video, the suspects will end up behind bars.
Thursday, July 31 2014 7:29 PM EDT2014-07-31 23:29:56 GMT
MYRTLE BEACH, SC (WMBF) - Friday is Ladies Night at the Pelicans' baseball game. Ladies get $3 off of their game ticket and half price wine from 6 p.m. to 8 p.m. Girls aren't the only ones who can getMore >>
The Myrtle Beach Pelicans have announced this weekend's game night promotion schedule.More >>
Thursday, July 31 2014 7:20 PM EDT2014-07-31 23:20:26 GMT
The Associated Press AKRON, Ohio (AP) - Dustin Johnson is taking a leave of absence from golf to seek help for "personal challenges," a swift end to his season that will keep him from playing the PGAMore >>
Former CCU golfer to take indefinite leave to work on "personal challenges".More >>
Thursday, July 31 2014 7:20 PM EDT2014-07-31 23:20:05 GMT
A new report about human remains found in Florida says the remains belonged to an adult and were skeletal in nature, but there still are no indications whether or not they belong to Heather Elvis. "We'veMore >>
A new report about human remains found in Florida says the remains belonged to an adult and were skeletal in nature, but there still are no indications whether or not they belong to Heather Elvis. More >>
Thursday, July 31 2014 7:16 PM EDT2014-07-31 23:16:19 GMT
BENNETTSVILLE, S.C. (WMBF) - Last year the Region VI race in Class 3A came down to the final week of the season - but two-thirds of the teams involved all had a shot at winning the region crown. "It'sMore >>
From futbol this summer to football this fall, the nickname can be applied to one of the toughest regions in SCHSL Class 3A.More >>
Thursday, July 31 2014 7:16 PM EDT2014-07-31 23:16:00 GMT
GEORGETOWN, SC (WMBF) - The Georgetown County Sheriff's Office is asking for the public's assistance in locating a burglary suspect. Louis Dean Heyward, Jr., 31, of Georgetown, is wanted in connectionMore >>
The Georgetown County Sheriff's Office is asking for the public's
Thursday, July 31 2014 6:58 PM EDT2014-07-31 22:58:52 GMT
CONWAY, S.C. (WMBF) - Castal Carolina lifted the curtain on the 2014 season Thursday afternoon by getting out on the practice field for the first time since the spring. The team will practice for the nextMore >>
The preseason officially begins as the Chants take the field one month before their season opener.More >>
Thursday, July 31 2014 6:36 PM EDT2014-07-31 22:36:24 GMT
TIMMONSVILLE, SC (WMBF) - Florence County officials have issued a manhunt for multiple burglary suspects in Timmonsville. One suspect is in custody. Florence County Sheriff's Office authorities with SLEDMore >>
Florence County officials have issued a manhunt for multiple burglary suspects in Timmonsville. One suspect is in custody.More >>
Thursday, July 31 2014 6:05 PM EDT2014-07-31 22:05:09 GMT
HORRY COUNTY, SC (WMBF) - Officials have issued a manhunt for three suspects from Horry County's Most Wanted list. Bradley James Barnhill, 28, is wanted for criminal domestic violence, according to authorities. BarnhillMore >>
Officials have added three suspects to Horry County's Most Wanted list. The trio is accused of committing crimes ranging from criminal domestic violence and burglary to trespassing.More >>
Thursday, July 31 2014 5:37 PM EDT2014-07-31 21:37:37 GMT
GEORGETOWN COUNTY (WMBF) - Two Georgetown men have been charged for a strong-armed robbery. Samuel Coleman, 24, and Soloman Coleman, 48, have been arrested in connection to the crime that happened inMore >>
Two Georgetown men have been charged for a strong-armed robbery.More >>
Thursday, July 31 2014 5:15 PM EDT2014-07-31 21:15:08 GMT
Governor Haley asked Atlantic Beach leaders to end Bikefest. She offered her assistance to help the struggling town come up with a plan that would provide more opportunity in the years ahead. But insteadMore >>
Governor Haley asked Atlantic Beach leaders to end Bikefest. She offered her assistance to help the struggling town come up with a plan that would provide more opportunity in the years ahead. But instead of being open to a new, positive direction, Atlantic Beach Mayor Jake Evans said no thanks, Bikefest is not going away.More >>