Horry County 911 dispatchers to learn from mistake - WMBFNews.com, Myrtle Beach/Florence SC, Weather

Horry County 911 dispatchers to learn from mistake

CAROLINA FOREST, SC (WMBF) - Ninety-four calls came into the Horry County 911 Center concerning the Carolina Forest fire on March 16, which destroyed 26 buildings, and left more than 100 people homeless at the Windsor Green complex. The Saturday dispatcher also had to dispatch out 13 calls concerning brush fires in the county, as well as 19 other routine 911 calls. 

"This event happened so quickly it was difficult to staff up quickly...so folks had quite a job ahead of them," explains Toni Bessent, the Horry County 911 Director. 

Bessent has been the director for at least 15 years, before she was a dispatcher in the field. She said her team that day, "generally did a good job."

Twelve dispatchers were routing crews out to the fire. One dispatcher, who has not been named, made a mistake costing about three minutes in arrival time, dispatching the call for help to Myrtle Beach instead of Horry County. That dispatcher has since, according to Bessent, been dealt with on a personnel level. 

Bessent said that kind of mistake happens occasionally, and now an action review will be conducted internally at the center, and all the dispatch centers in the county, to learn how they can make sure mistakes like that do not happen again. 

"It will tell us what we did well and it will tell us what we need to improve on," Bassent continued. "We'll write an improvement plan and create procedures, identify capabilities we need and work toward that in the future because of this incident." Bessent said the report should be finished in about one month. 

An equality insurance position was budgeted for this year, and is expected to be filled soon. The position was designed to help with calls as well. Bessent explains the position, "It would be their job to listen to and look at the records for calls and sit with employees and go over their performance grade, their performance and establish performance process. If they find deficiencies in those types of things, just make sure everybody is the best they can be."

When it comes down to a quick response time versus a slow one for fire crews, a Homeland Security study from back in 2006 shows first responders should ideally be on scene in under five minutes. 

Reports show it took eight minutes for fire crews to get the Carolina Forest fire after the first call was dispatched, to when crews arrived on the scene. 

According to Bessent, the 911 Center does not control the response time of crews to the scene of an incident. 

Copyright 2013 WMBF News. All rights reserved.


 

SIDEBAR: Carolina Forest Fire Complete Coverage

Click here for complete coverage of the Carolina Forest Fire More>>

  • Local NewsLocalMore>>

  • Breaking

    Three sent to hospital with life-threatening injuries after crash on Hwy. 22

    Three sent to hospital with life-threatening injuries after crash on Hwy. 22

    Saturday, June 23 2018 12:13 PM EDT2018-06-23 16:13:25 GMT
    Source: Raycom MediaSource: Raycom Media

    MYRTLE BEACH, SC (WMBF) - Three people are in "serious" condition after a head-on collision Saturday on Highway 22 and Watertower Road, according to a HCFD tweet. The three persons were each treated and sent to the hospital for additional attention.  @hcfirerescue is completing an operation at WATER TOWER RD / HWY 22. Head-On Crash with Multiple Vehicles Involved. 3 patients treated and transported to hospital by HCFR medics with life-threatening injuries. Incident i...

    More >>

    MYRTLE BEACH, SC (WMBF) - Three people are in "serious" condition after a head-on collision Saturday on Highway 22 and Watertower Road, according to a HCFD tweet. The three persons were each treated and sent to the hospital for additional attention.  @hcfirerescue is completing an operation at WATER TOWER RD / HWY 22. Head-On Crash with Multiple Vehicles Involved. 3 patients treated and transported to hospital by HCFR medics with life-threatening injuries. Incident i...

    More >>
  • One killed, one hospitalized after crash early Saturday morning in Florence

    One killed, one hospitalized after crash early Saturday morning in Florence

    Saturday, June 23 2018 11:06 AM EDT2018-06-23 15:06:21 GMT
    (Source: AP Images)(Source: AP Images)
    (Source: AP Images)(Source: AP Images)
    FLORENCE, SC (WMBF) - One passenger was killed and a driver hospitalized after a car ran off the side of the road and hit a tree Saturday in Florence, according to the SCHP. The crash happened at 12:18 a.m. Saturday morning on Interstate 95 North near mile marker 155. The Florence County Coroner is expected to release the identity of the deceased some time Saturday.  WMBF News will continue to update this story as we receive more information.  Copyright 2018. WMBF News. A...More >>
    FLORENCE, SC (WMBF) - One passenger was killed and a driver hospitalized after a car ran off the side of the road and hit a tree Saturday in Florence, according to the SCHP. The crash happened at 12:18 a.m. Saturday morning on Interstate 95 North near mile marker 155. The Florence County Coroner is expected to release the identity of the deceased some time Saturday.  WMBF News will continue to update this story as we receive more information.  Copyright 2018. WMBF News. A...More >>
  • Road closures expected for Pence, McMaster rally Saturday

    Road closures expected for Pence, McMaster rally Saturday

    Saturday, June 23 2018 10:56 AM EDT2018-06-23 14:56:40 GMT
    (Source: Raycom Media)(Source: Raycom Media)
    (Source: Raycom Media)(Source: Raycom Media)
    MYRTLE BEACH, SC (WMBF) - The Vice President will be speaking on the campus of CCU at a rally for Governor Henry McMaster Saturday. The rally will begin around 3:30 and is expected to effect surrounding roads and traffic.  CCU will see several road closures beginning around 7 a.m, according to Martha Hunn. Chanticleer Drive West from University Boulevard to the TD Sports Complex circle will be closed from 7 a.m. until the conclusion of the event. Independence Drive and Tom...More >>
    MYRTLE BEACH, SC (WMBF) - The Vice President will be speaking on the campus of CCU at a rally for Governor Henry McMaster Saturday. The rally will begin around 3:30 and is expected to effect surrounding roads and traffic.  CCU will see several road closures beginning around 7 a.m, according to Martha Hunn. Chanticleer Drive West from University Boulevard to the TD Sports Complex circle will be closed from 7 a.m. until the conclusion of the event. Independence Drive and Tom...More >>
Powered by Frankly