Late fees, some bills waived for fire victims

CAROLINA FOREST, SC (WMBF) -  On Tuesday, two different companies said the Carolina Forest Fire victims won't have to worry about paying any additional fees, or even their bill until their lives have settled following the fire that destroyed 109 homes Saturday.

Santee Cooper Public Relations Specialist Nicole Aiello said the company will do whatever it can to make the fire victim's new lives a little easier.

"Santee Cooper is going to be working personally with customers who have been affected by the fires. If they need to transfer their service, we're not going to impose any fees for that. If they need to halt service for the time being, we're not going to impose fees on that either," Aiello said.

Santee Cooper will sit down individually with each victim to determine his/her needs during this time. Santee Cooper is asking its customers to contact them, so they can help as efficiently as possible. All the homes in Windsor Green were serviced by Santee Cooper.

HTC is also helping out the fire victims. HTC Senior Marketing Director Nicole Hyman said the company has enacted several special procedures for the victims. Installation fees of services at temporary/new locations will be waived for customers, Broadband email accounts will not be disconnected and remain temporarily active, fees for temporary email accounts will be waived and a charging station is available at the Plex(temporary housing for the Windsor Green residents).

Both companies said they will help the victims as long as it is needed.

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