NORTH MYRTLE BEACH, SC (WMBF) A family vacationing along the Grand Strand said they were run out by roaches and now two businesses are offering them a bug-free vacation.
The Smith family says they were staying in a condo in Barefoot Resort when they found the roaches, and it took several days for anyone to do anything about it.
"It was such a rough time on our family and we were so excited to get together because like I said we really didn't know if he was going to make it or not," Terry Smith said.
The family says they asked for their money back or for a different room and were denied either. Beach Vacations Assistant Manager Ranell Bowers said she watched the initial report about the problems with roaches the Smith family had more than a week ago.
"We saw her on the initial report and it was very...we were distraught for her and her family," said Bowers.
Bowers went on to explain. "We deal with people and issues everyday and we get them resolved and help the guests. I don't know who the management company was but we just want to help the guests have a good time."
Bowers said Beach Vacations is just one of about a dozen management companies that rent out individually owned units in Barefoot Resort. Even though they were not responsible for the condo the Smith family initially stayed in they are doing what they can to make it right.
Bowers said, "We're offering them four complimentary nights to come stay with us along with barefoot resort and golf."
General Manager of Barefoot Resort and Golf, Dave Genevro said he and other management companies received phone calls from concerned guests about the situation. Now they are doing what they can to fix the problem.
Genevro stated, "We would like to throw in a round of golf for the group and breakfast prior to their round and then lunch after the round." Genevro went on to explain. "We just want to make sure everybody knows that was an isolated incident. I'm sure it's been taken care of and it's something that...we're very proud of our community and when something isn't right we work together as a group... to try to make sure it's fixed."
Now the Smith family says they will be heading back to the beach. Terry Smith said, "I mean that is so nice that somebody did something that was right. I mean you know there are still good people out there."