MYRTLE BEACH, SC (WMBF) Frontier Communications announced Friday they plan to open a call center in Myrtle Beach, bringing over 100 jobs with the facility.
"Frontier Communications places its customers first, and this new call center will give us more resources to provide great service," Ken Arndt, president of the east region for Frontier, stated in a press release from the company.
Employees in the center will offer customer service to callers concerning billing, service, order fulfillment and other duties. Frontier will begin accepting applications for the 110 positions online in June. Those interested in applying can learn more by visiting their website, and clicking "careers."
John Swallow, senior vice president and general manager for Frontier Communications, said the company will renovate its facility on Lumber Street to accommodate the new call center. Swallow adds they are also planning network infrastructure upgrades across the Palmetto State.
The announcement is also a big victory for the Myrtle Beach Regional Economic Development Council and Horry County Council Chairman Tom Rice. Rice says in ten months, the EDC has completely revamped the way the county courts businesses.
"Our economic development council was essentially at a dead stop," Rice said. "We're now competing against counties with experienced teams on the ground."
Myrtle Beach Mayor Pro Tem Wayne Gray says bringing in a call center is a good fit for the city because it's the first step in diversifying the area's industry.
"Call centers require customer service skills," Gray said. "That's something huge in our hospitality industry."
Frontier serves Myrtle Beach, North Myrtle Beach, Sumter, Georgetown, Simpsonville and numerous other South Carolina communities.