Direct Air officials speak on camera

MYRTLE BEACH, SC (WMBF) Nearly two days after canceling all flight services charter air company Direct Air addressed stranded travelers on camera.

Wednesday afternoon, a married pair of stranded travelers who chose not to be identified, knocked on the front door of the Direct Air office on Oak Street, and after several minutes, a Direct Air employee opened the door, all while WMBF News Cameras were rolling.

"What's going on?" The woman demanded. "We're supposed to leave Monday!"

The employee pulled the couple into the office and locked the door behind him. Several minutes later, the couple emerged from the building. When asked if Direct Air had solved their travel problem, they simply replied "No," before getting into their vehicle and leaving.

As the couple drove away, the same direct employee opened the door again, directing WMBF News Reporter Sean Maginnis to come speak with him. Their exchange went as follows:

Direct Air Employee: "Hi, we're going to release a press release that shows exactly how we're going to get our customers home shortly, okay?"

Sean: "Okay, but you guys are making arrangements for folks to get home?"

Direct Air Employee: "That is what we're doing. Our commitment is to our customer, our passengers who kept this business going for years."

Sean: "And you are going to pay to get them home?"

Direct Air Employee: "That's what we're working on right now, getting these people home. That's the only statement I can make right now, we're going to make a press release later"

The employee then shut the door and locked it.

As of news time Wednesday night, Direct Air has yet to issue any type of statement beyond the one issued on Tuesday, informing customers they would canceling all flights until May 15th:

Direct Air finds it necessary to suspend flight operations from Tuesday 13th, until May 15th. This decision was made to address operational matters, we are currently evaluating strategic alternatives for Direct Air. Direct Air is committed to our passengers, employees and communities we serve. Passengers holding reservations for direct air flights departing, between Tuesday March 13th and Tuesday May 15, are directed to contact their credit card company to arrange for a refund. Please check back to our web site for more details.

Very Truly Yours,

Direct Air

WMBF News will continue following this story and bring more information as it becomes available.

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