MYRTLE BEACH, SC (WMBF) Nearly two days after canceling all flight services charter air company Direct Air addressed stranded travelers on camera.
Wednesday afternoon, a married pair of stranded travelers who chose not to be identified, knocked on the front door of the Direct Air office on Oak Street, and after several minutes, a Direct Air employee opened the door, all while WMBF News Cameras were rolling.
"What's going on?" The woman demanded. "We're supposed to leave Monday!"
The employee pulled the couple into the office and locked the door behind him. Several minutes later, the couple emerged from the building. When asked if Direct Air had solved their travel problem, they simply replied "No," before getting into their vehicle and leaving.
As the couple drove away, the same direct employee opened the door again, directing WMBF News Reporter Sean Maginnis to come speak with him. Their exchange went as follows:
Direct Air Employee: "Hi, we're going to release a press release that shows exactly how we're going to get our customers home shortly, okay?"
Sean: "Okay, but you guys are making arrangements for folks to get home?"
Direct Air Employee: "That is what we're doing. Our commitment is to our customer, our passengers who kept this business going for years."
Sean: "And you are going to pay to get them home?"
Direct Air Employee: "That's what we're working on right now, getting these people home. That's the only statement I can make right now, we're going to make a press release later"
The employee then shut the door and locked it.
As of news time Wednesday night, Direct Air has yet to issue any type of statement beyond the one issued on Tuesday, informing customers they would canceling all flights until May 15th:
Direct Air finds it necessary to suspend flight operations from Tuesday 13th, until May 15th. This decision was made to address operational matters, we are currently evaluating strategic alternatives for Direct Air. Direct Air is committed to our passengers, employees and communities we serve. Passengers holding reservations for direct air flights departing, between Tuesday March 13th and Tuesday May 15, are directed to contact their credit card company to arrange for a refund. Please check back to our web site for more details.
Very Truly Yours,
WMBF News will continue following this story and bring more information as it becomes available.
Thursday, April 24 2014 9:50 PM EDT2014-04-25 01:50:44 GMT
SURFSIDE BEACH, SC (WMBF) – A WMBF News crews saw authorities remove a car from a Walmart parking lot after responding to a shoplifting incident. Authorities arrested the shoplifting suspect at the WalmartMore >>
A WMBF News crews saw authorities remove a car from a Walmart parking lot after responding to a shoplifting incident.More >>
Thursday, April 24 2014 9:47 PM EDT2014-04-25 01:47:03 GMT
FLORENCE, SOUTH CAROLINA (WMBF) Florence County said buying four new fire trucks is going to lower taxes. Improve response times and make up for a lack of manpower. The Olanta Fire Station is gettingMore >>
Council members of Florence County said buying four new fire trucks is going to lower taxes. Improve response times and make up for a lack of manpower.More >>
Thursday, April 24 2014 9:44 PM EDT2014-04-25 01:44:45 GMT
MURRELLS INLET, SC (WMBF) - A HAZMAT situation is underway at Wachesaw Plantation East on Riverwood Drive. Several emergency crews are on the scene working to assess the situation, according to Gary MocarskiMore >>
Five patients were transported to area hospitals after too much chlorine leaked into a pool at Wachesaw Plantation East on Riverwood Drive. More >>
Thursday, April 24 2014 8:59 PM EDT2014-04-25 00:59:27 GMT
MYRTLE BEACH, SC (WMBF) - The head of Coast RTA has been running the area's only mass transit system for nearly 10 years now. And for nearly 10 years, he has had to endure the wrath from an army of criticsMore >>
After 10 years as CEO of Coast RTA, Myers Rollins points to a significant financial and operational turnaround under his tenure, while critics lambaste him for several missteps. WMBF investigated the controversy brewing at the Coast RTA to see who's getting thrown "Under the Bus"More >>
Thursday, April 24 2014 8:44 PM EDT2014-04-25 00:44:32 GMT
DILLON COUNTY, SC (WMBF) – A convenience store clerk was murdered Monday night during an apparent robbery on Highway 9 East in Dillon County, officials confirmed. The clerk was closing the 20/20 ConvenientMore >>
A Dillon man has been arrested in connection to the convenience store robbery that happened Monday. More >>
Thursday, April 24 2014 8:35 PM EDT2014-04-25 00:35:44 GMT
MONDAY AT 11PM – A local teenager disappeared last summer – but it was not without a trace. "When I found that car, I knew right then he was gone," said the grandfather of Zachary Malinowski, the AynorMore >>
Tune in to WMBF News on Monday at 11 p.m. as we uncover new details in the search for Zachary Malinowski.More >>
Thursday, April 24 2014 7:46 PM EDT2014-04-24 23:46:29 GMT
GALIVANTS FERRY, SC (WMBF) - A helicopter is en route to a burn victim on Highway 129. The victim was refueling a lawn mower and suffers injuries from a flash fire, according to Scott Thompson with HorryMore >>
A helicopter is en route to a burn victim on Highway 129. The victim was refueling a lawn mower and suffers injuries from a flash fire, according to Scott Thompson with HCFR.More >>
Thursday, April 24 2014 7:13 PM EDT2014-04-24 23:13:24 GMT
TABOR CITY, NC (WECT) - It could be months before the family of a South Columbus High School student knows what lead to the teen's unexpected death. Jaqwan Cephus McGill collapsed at a convenience storeMore >>
It could be months before the family of a South Columbus High School student knows what led to the teen's unexpected death.More >>
Thursday, April 24 2014 6:41 PM EDT2014-04-24 22:41:26 GMT
HORRY COUNTY, SC (WMBF)- Memorial Day weekend is fast approaching and with it comes the set deadline for completion of the current widening project happening on Highway 501. Crews are working to widenMore >>
Memorial Day weekend is fast approaching and with it comes the set deadline for completion of the current widening project happening on Highway 501. Crews are working to widen the road from two lanes to three on the inland bound lanes.More >>
Thursday, April 24 2014 6:32 PM EDT2014-04-24 22:32:05 GMT
Socastee (WMBF) - Standing by her side while she gave her acceptance speech at Wednesday night's Teacher of the Year Gala in Colombia was one of Jennifer Ainsworth's special needs students. "It was soMore >>
Standing by her side while she gave her acceptance speech at Wednesday night's Teacher of the Year Gala in Columbia was one of Jennifer Ainsworth's students with special needs.