Direct Air passengers still stranded with little information - WMBFNews.com, Myrtle Beach/Florence SC, Weather

Direct Air passengers still stranded with little information

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MYRTLE BEACH, SC (WMBF) - A day after Direct Air decided to cancel all its flights until May, some passengers are still scrambling to figure out how they're going to get home.

People at Myrtle Beach International Airport are still looking for answers with little help from the company.     

Kelly Riley is one of many stranded in the Grand Strand.

She's from Ohio visiting her daughter and isn't getting any help from Direct Air when it comes to figuring out what to do next.

At the corporate headquarters, the doors are locked with people inside, but no one would come to the door.

Riley said, "I don't respect that at all.  They need to talk to their customers.  They need to keep our faith, our business.  They need to just talk to us."

The company didn't return phone calls from WMBF News, but we did talk to someone who used to work for Direct Air.

The former employee, who did not want to be identified, said, "Somebody needs to answer these questions really. There is a lot of people asking a lot of questions, so.. and I think they need to step up to the plate and answer those questions."

He says at times the airline didn't have the best business practices, especially with getting passengers to their destinations.

"They would say probably 9:30 then they didn't come until 11:30, just major delays."

Direct Air suspending their flights abruptly has also affected Myrtle Beach International Airport.

Lauren Morris, who works at MYR, said the phones have been ringing off the hook and the airport is doing its best to help passengers.

She said, "We're trying to get people hooked up with some of the other airlines and we are really working with people to try and get them out of here."

Cindi Fox needs to get back to Canada, and is traveling with a special needs child.

She's dished out $800 so far.

The Myrtle Beach Area Chamber of Commerce has a desk here at the airport to try and help people get in touch with travel agencies.

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