Demand derails iPhone presales - WMBFNews.com, Myrtle Beach/Florence SC, Weather

Demand derails iPhone presales

(NBC) - Technical problems kept thousands from pre-ordering Apple's iPhone 4 on Tuesday.

The fourth-generation phone is scheduled for release later this month and customers reported problems trying to order the phone on the web sites of both AT&T and Apple.

The web sites have had various problems every year since the first iPhone launched in 2007. Eddie Hinojoza had to come to the Apple Store on Knox Street in Dallas, Texas to secure his phone. Hinojoza said he and several co-workers kept trying to order the phone online, but couldn't complete the transaction.

 "We'd get halfway through there, and it would time us out," Hinojoza said.  "And every once in a while we'd get farther and farther, and we'd get little glimmers of hope, then it would time us out again."

 Joe Crafton walked into the Apple Store after his ordering process timed out several times.

Crafton, who is ordering two of the phones, said he was a little frustrated. He was able to pre-order his phones using a store computer but said even that had some problems.

 "They were all spinning at the same time, trying to get through to the website, right here in their store, so even they are somewhat captive to the web," Crafton said.

 Dallas-based AT&T Inc., the iPhone's exclusive United States carrier, released a statement through its public relations firm after media inquiries into the problem.

 "Because of the incredible interest in iPhone 4, today was the busiest online sales day in AT&T history," the company said. "As of Tuesday afternoon, customers who pre-order iPhone 4 moving forward will receive their device on June 25 or later, depending on when the order is placed. We'll e-mail customers with confirmation once their order is placed, and again when it ships. In addition, we will have devices available on a first-come, first-serve basis in our stores beginning on June 24."

The statement didn't directly address what caused the problems or how long it would take to fix the issues. Several readers of technology web site Gizmodo.com also reported that they were sent into strangers' accounts when they tried to log into their AT&T accounts to upgrade to the iPhone 4.

Once inside an account, an unauthorized user can get to the account owner's personal information, so if customers are being misdirected that could set the stage for identity theft scams such as ordering other products under that person's name. AT&T said late Tuesday that it had received reports of customers seeing the wrong account information but wasn't able to replicate the problem and was investigating.

 The company said the personal information users were seeing in one another's accounts didn't include Social Security numbers, credit card information or detailed call logs. Apple fans said they are still excited about the phone.

"I think we all put up with a broken button or cracked screen until such time we can get the next greatest thing, and this seems to be the next greatest thing," Crafton said.

Copyright 2010 NBC. All rights reserved.

  • Local NewsLocalMore>>

  • Riordan appointed chair of Myrtle Beach Area Chamber of Commerce

    Riordan appointed chair of Myrtle Beach Area Chamber of Commerce

    Tuesday, July 17 2018 11:10 AM EDT2018-07-17 15:10:01 GMT
    Source: Greater Williamsburg Chamber & Tourism AllianceSource: Greater Williamsburg Chamber & Tourism Alliance

    MYRTLE BEACH, SC (WMBF) - Karen Riordan is the new President and CEO of the Myrtle Beach Area Chamber of Commerce (MBACC). The announcement was made during a press conference Tuesday. Riordan comes to Myrtle Beach by way of the Greater Williamsburg Chamber & Tourism Alliance, where she served as President and CEO for four years. According to her biography, Riordan has led marketing programs for brands in tourism, including The Bahamas Ministry of Tourism, Royal Car...

    More >>

    MYRTLE BEACH, SC (WMBF) - Karen Riordan is the new President and CEO of the Myrtle Beach Area Chamber of Commerce (MBACC). The announcement was made during a press conference Tuesday. Riordan comes to Myrtle Beach by way of the Greater Williamsburg Chamber & Tourism Alliance, where she served as President and CEO for four years. According to her biography, Riordan has led marketing programs for brands in tourism, including The Bahamas Ministry of Tourism, Royal Car...

    More >>
  • Horry County launches opportunity zone website

    Horry County launches opportunity zone website

    Tuesday, July 17 2018 10:38 AM EDT2018-07-17 14:38:27 GMT
    The website launched Monday. Source: www.grandstrandopportunityzones.com.The website launched Monday. Source: www.grandstrandopportunityzones.com.
    The website launched Monday. Source: www.grandstrandopportunityzones.com.The website launched Monday. Source: www.grandstrandopportunityzones.com.

    Horry County leaders are hoping to revitalize low-income areas known as opportunity zones, and now they’ve made it easier for people to find out more about those zones.

    More >>

    Horry County leaders are hoping to revitalize low-income areas known as opportunity zones, and now they’ve made it easier for people to find out more about those zones.

    More >>
  • SCDOT updates ongoing construction in Conway

    SCDOT updates ongoing construction in Conway

    Tuesday, July 17 2018 8:23 AM EDT2018-07-17 12:23:44 GMT

    Some road projects are underway for the City of Conway. Ninth Avenue North is already underway and Main Street is slated for the near future. The South Carolina Department of Transportation says the only road closures you need to be aware of for this project will be on Ninth Avenue, from Main Street to Lauren Street, and then from Laurel Street to Elm Street. It'll be in effect during the day around 5 in the morning to 8 at night.

    More >>

    Some road projects are underway for the City of Conway. Ninth Avenue North is already underway and Main Street is slated for the near future. The South Carolina Department of Transportation says the only road closures you need to be aware of for this project will be on Ninth Avenue, from Main Street to Lauren Street, and then from Laurel Street to Elm Street. It'll be in effect during the day around 5 in the morning to 8 at night.

    More >>
Powered by Frankly