Classes help boost customer service in Scotland County

Scotland County, NC - SCOTLAND COUNTY, NC (WMBF) - A series of special classes designed to help businesses improve customer service skills are being offered by the Laurinburg/Scotland Area Chamber of Commerce in March.

The classes, in partnership with the Scotland County Tourism and Development Authority and Richmond Community College, have been scheduled for March 25-26. Each session will begin at 9 a.m. at the A.B. Gibson Building on Main Street and conclude at 1 p.m.

The two dates will draw on two different crowds of service professionals.  Hospitality industry staff, such as hotel and restaurant employees, are invited to attend the March 25 session.  Volunteers and other service industry staff are invited to attend the March 26 session.

Theresa Lamson, president of the Chamber, says the forum is an excellent opportunity to partner with the Small Business Center at RCC and TDA in the development of a new program.

"Our board and several members had voiced their concerns over the lack of awareness many of our residents had in the area of tourism," Lamson said.

Each session's discussion will be geared toward educating visitors to Scotland County about the area's history and features.  The classes will also teach important customer service skills, which are vital for service industry professionals.

Reservations must be made for the morning session, and seating is limited.  Lunch will be provided during the riding tour.

For more information or to make reservations, call the chamber at 276-7420 or e-mail

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